Your 14-day right to cancel
You can cancel your order for any reason within 14 days of receiving your parcel. Simply let us know by email at help@bettys-tops.co.uk or use our cancellation form. You then have a further 14 days to send the items back to us.
90-day fit guarantee
If your Comfort Top doesn't fit perfectly, just get in touch within 90 days of delivery and we'll send you a different size free of charge.
How to return an item
- Email us at help@bettys-tops.co.uk with your order number and the items you'd like to return.
- We'll reply with the return address and instructions. Please don't send items back to the manufacturer.
- Pack the items securely, ideally in their original packaging, and keep your proof of postage.
Items should be unworn, unwashed and in the condition you received them, as they're worn close to the skin.
Return costs
If you're returning an item because you've changed your mind, the cost of sending it back is yours. If an item arrives faulty, damaged or isn't what you ordered, we'll cover the return costs in full.
Refunds
Once your return has arrived and been checked, we'll email you to confirm. Your refund will be made to your original payment method within 14 days of us receiving the items (or proof that you've sent them back). This includes the original standard delivery cost, if you paid any.
Late or missing refund?
Please check your bank account first, then contact your card provider or bank, as it can take a few days for a refund to show. If you still haven't received it, email us at help@bettys-tops.co.uk.
Faulty items
Your statutory rights under the Consumer Rights Act 2015 aren't affected. If something's wrong with your order, get in touch and we'll put it right.